Privacy Policy
Preamble
Please read this Privacy Policy carefully to find out how your Personal Data is processed when you use our website.

SONATURAL reserves the right to change this Privacy Policy to adapt it to legal or jurisprudential changes. When changes are made, we will announce them on our website in a timely manner. By using the SONATURAL website after being made aware of the changes to this Privacy Policy, you are accepting these changes.

If you have any questions regarding our privacy practices, please contact us at the following address:

GL, S.A.
ALAMEDA BONIFÁCIO LAZARO LOZANO - 13-2º F
2780 -125 OEIRAS
PORTUGAL

SONATURAL will do its best to investigate any complaint made regarding its Privacy Policy or the use of your Personal Data as soon as possible.

1. General
Our Privacy Policy applies exclusively to personal data collected and processed by SONATURAL and explains how we use the data, always and strictly in accordance with the GDPR.

Our site may contain links to other websites that are unrelated to SONATURAL. These links are provided in good faith and SONATURAL cannot be held liable for personal data collected and processed by those websites, nor for the accuracy, credibility and functionality of third-party websites.

We, therefore, are not responsible for any links to websites that are unrelated to SONATURAL and our Privacy Policy does not apply to them.

SONATURAL wants you to have as much control as possible over information that identifies you personally. That means that you have the right to access, rectify, erase and object to the processing of your personal data. When you send us a request, GL SA will: (a) give you access to your Personal Data; (b) erase your Personal Data from our database e (c) rectify the Personal Data you tell us is inaccurate. To exercise these rights, please send us a letter clearly stating your intentions under the GDPR, to the address indicated above.

2. Personal Data
We will not collect any of your personal information (namely your name, address, telephone number or email address) when you visit our website, unless you give it to us voluntarily.

By using our website, you accept all the terms and conditions of our Privacy Policy, as explained in this section of our website. If you do not accept the terms and conditions of our Privacy Policy, please do not submit any personal information to SONATURAL through this website.

3. Processing personal data
We provide the users of our website with the appropriate technical resources to read our Privacy Policy and to give their consent to SONATURAL to automatically process their personal data. Unless indicated otherwise, answers to questions in electronic forms requesting personal information on our website are voluntary. The quality or quantity of the corresponding service will not be affected if you do not provide the information, unless indicated otherwise.

By voluntarily giving us your personal data, you are authorising the use thereof, in accordance with the terms and conditions of our Privacy Policy.

You, as a user, declare that the personal data provided to SONATURAL are genuine and you are responsible for communicating any change to the data.

SONATURAL may store and process your personal data to better understand your needs and to improve our products and services. We may also use your personal data to contact you, including by electronic means, namely by email, text messages sent to mobile phones or the like to, for example, personalise information about competitions, for marketing purposes or promotions or even to reply to comments or requests for information.

For legal reasons, SONATURAL can and will provide all information requested by the competent authorities in accordance with Portuguese law, as a result of a relevant court order. Under this assumption, and for the purpose of cooperating with the authorities, SONATURAL may record and subsequently provide the competent authorities, upon the exhibition of the required court order, with information relating to the IP address that identifies a user's connection, as well as the exact time the connection was established, the names and passwords of the user, among other data. However, we only record the IP addresses and time connections were established when we suspect that a user may be using services unlawfully.

You should know that your personal data will be added to an automated personal data file created and managed by GL SA for the purpose of being able to respond to your queries. GL SA will only use your personal data for the purposes stated above.

SONATURAL will only disclose your personal data without prior notice if the law so requires or if, in good faith, we believe that disclosing it is required to: (a) comply with the law or court orders related to legal proceedings that effect SONATURAL or our website; (b) protect and defend the rights and property of SONATURAL and its website and (c) act, in emergency situations, to protect the personal safety of SONATURAL users, its website or the public.

4. Security
We will process your Personal Data with the utmost privacy, confidentiality and security. We apply the most stringent security measures, using all technical resources at our disposal, to automated files containing personal data to project your personal data from loss, misuse, unauthorised access, alteration and destruction.

HOWEVER, NO INTERNET SECURITY MEASURES ARE 100% IMPENETRABLE.
THEREFORE, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY CLAIMS. LOSS AND DAMAGES, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGES YOU OR ANY OTHER USER INCUR AS A RESULT OF COMPUTER FRAUD, RISKS OR ANY OTHER INFRINGEMENT OR SITUATION IN WHICH YOUR DATA IS ACCESSED OR DISCLOSED WITHOUT OUR EXPRESS CONSENT.

Companies that do not belong to SONATURAL that have access to your personal data as a result of services provided to GL SA are obliged to keep the information confidential and are not authorised to use it for any purpose other than providing services they were engaged to provide on behalf of SONATURAL.

5. Minors
As a parent or guardian of a minor, we would like to ask you to please teach your children how to use the internet responsibly and safely when it comes to sharing their personal data online.

If your child gave us their personal data, please contact us using our address or by sending us an email - both available in this Privacy Policy - if you would like us to erase the information from our records. We will do our best to erase the information we have on your child from our databases.

6. Non-personal data collected automatically
Our Web service automatically collects certain non-personal information about the use of our site which is stored on our servers exclusively for internal use, namely to facilitate your use of our website, to improve your online experience and for statistical purposes only.

Examples of this type of non-personal information include the name of your internet service provider, the browser or operating system you use, as well as the domain name of the forwarding website.

By viewing one of our website’s pages, a cookie or the like may be stored on your computer or device to collect/store certain information which will help us in a number of ways, such as, for example, to personalise the web page with an ad tailored to your needs and interests. Most internet browsers allow you to delete cookies from your computer’s hard drive, block all cookies or be alerted before a cookie is installed. Please refer to your browser's instructions or help menu to find out how these features work.

If data is transferred to an external service provider, organisational and technical measures will be applied to ensure that the transfer is carried out in accordance with statutory data protection requirements.

For more information about automatically collected non-personal data, please read our “Cookies Policy”.

7. Facebook Social Plug-ins
You may find social media plug-ins for Facebook and Instagram on our web pages. These associated services are provided, respectively, by Facebook Inc and Instagram, which is a social network for sharing photos and videos owned by Facebook. (or “suppliers”). Facebook is run by Facebook Inc., located at 1601 S California Ave, Palo Alto, CA 94304, USA (“Facebook”). For more information about Facebook/Instagram plug-ins and what they look like, please visit: https://developers.facebook.com/docs/plugins.
To better protect your personal data when you browse our web pages, these features will be implemented as social media icons. This means that when you access one of the pages using these plug-ins, you won’t automatically connect to the suppliers’ servers. The browser will only establish a direct link to the suppliers’ servers when the plug-ins are activated. The content of the various plug-ins is then transferred from the respective supplier directly to your browser, which is then displayed on your screen.
Plug-ins let the supplier know which pages you visited. When you navigate our website linked to your Facebook or Instagram account, the supplier will be able to see your interests, in other words, the type of information you are accessing.
By using these features (by adding a “like” or a comment, for example), this information will also be transferred to your Facebook and Instagram account.
You can find additional information on how these data are collected and used by Facebook and Instagram, as well as your rights and available options to protect your privacy at:

Facebook data protection/privacy: https://www.facebook.com/privacy/explanation

Instagram data protection/privacy: https://www.facebook.com/help/instagram/155833707900388/

To stop Facebook or Instagram from linking your visit to our website with your account, you should log out before visiting our web pages.
Sonatural is part of Group GL,SA