Order Sonatural
deliveries
Your order will be delivered to the address indicated at checkout.
Please see the timetables and distribution zones in the list below:
Distribution Zones:
|
Name |
Delivery days |
|
Lisbon District |
From Monday to Saturday (except holidays) |
|
Porto District |
From Monday to Friday (except holidays) |
|
Districts of Setúbal and Santarém |
3rd and 6th |
|
Faro District |
2nd, 4th and 6th |
|
Remaining Districts |
3rd and 5th |
Schedules: Deliveries are made between 08:00 and 20:00.
Free deliveries in mainland Portugal from €24.99 (shipping cost €2 for lower values).
Shipments are made within 48 hours* for orders placed before 3pm.
*except in cases where payment processing in the GL system takes longer than the expected 48 hours
As they are fresh products, after 2 unsuccessful delivery attempts and in the impossibility of contacting the recipient, the order is canceled and no refund will be made.
Payment methods
Orders are processed from the moment the payment enters the GL, S.A. system. You can pay by Credit card, PayPal, MB Way, ATM.
Data billing
To associate the NIF with your purchase, please place the order via email encomendas@glsa.pt indicating your purchase number (available in the last step of the purchase process, after Payment, in the upper left corner), your Name, Surname and the NIF you want to associate.
Order Cancellation
You can cancel the order up to 8 hours after submitting your order. To do so, contact the Orders line on 263 857 000 or send an email to encomendas@glsa.pt indicating the name, email and order number.
returns
For your safety and for the safety of our team, we will not accept returns of food items. For product quality complaints, please contact us via email. encomendas@glsa.pt.
Alternative Dispute Resolution with GL SA
In the event of a dispute, the consumer may resort to the Dispute Resolution Entity. More information on the Consumer Portal www.consumidor.pt
Lisbon Consumer Dispute Arbitration Center
Rua dos Douradores, 116, 2º 1100-207 Lisbon